Director of Retail Stores

Job Title: Director of Retail, Full Time 

Position Overview: 

Ranger Station is a leading fragrance manufacturing company, renowned for high-quality, nature-inspired candles and perfumes. We are seeking a Director of Retail who will manage our retail stores in Nashville and New York City, with additional stores on the way.

Key Responsibilities:

Sales Performance and Operations Management

• Act as the General Manager for both Nashville and NYC stores, ensuring alignment in sales strategies, customer engagement, and operational integrity.
• Collaborate with Store Leads in each location, who co-manage daily operations, to drive sales and achieve budget objectives while maintaining profitability.
• Regularly analyze and compare the performance of both stores, leveraging competitor trends and market data to inform strategy and growth opportunities.
• Actively engage in both stores by leading sales efforts on the floor, fostering a customer-first culture, and ensuring exceptional service standards.
• Oversee stock levels in both stores to optimize full-price sales, plan for product launches, and manage inventory flow effectively.
• Provide cross-location training to associates and Store Leads, focusing on product knowledge, brand strategy, and customer engagement to ensure a unified brand experience across both locations.

Performance, Talent Management, and Client Development

• Oversee performance check-ins and establish goals for all employees.
• Create action plans and development paths for team members.
• Recruit, retain, and develop a high-performing team.
• Ensure consistent onboarding experience for new hires.
• Manage staff scheduling to drive sales and elevate customer service.
• Implement top client strategy to retain and develop high-potential clients.
• Stay informed on competitors, fashion trends, and industry innovations.

Store Expansion

• Assist in opening new stores by obtaining necessary permits and coordinating store build-outs.
• Develop and execute comprehensive launch plans for new store openings, including staffing, marketing, and promotional activities.
• Provide ongoing support and guidance to new store managers to ensure successful operation and integration into the company's retail network.

Key Requirements

• Minimum of 2 years of sales management experience in retail, luxury retail, or service-related industry
• Bachelor’s Degree in a related field is preferred
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the fragrance industry
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.